Ordering Terms

1. Who you are buying from

Each storefront is run by an independent food seller. When you place an order, your purchase contract is with that seller — not with MadeNear. The seller prepares your food, sets its menu, prices, availability, and pickup or delivery terms, and is responsible for fulfilling your order and supporting you as a customer.

MadeNear provides the ordering software the seller uses. You must be at least 18 years old to place an order.

2. Placing an order

Before checking out, review the menu, the pickup or delivery window you choose, and the seller's refund and cancellation policy shown on the storefront. An order is confirmed once your payment is completed, and the seller will update you by email as it is prepared and handed off.

3. Food safety and allergens

Food allergies and dietary needs can be serious. Ingredient and allergen information is provided by the seller, and many sellers cook in kitchens that also handle common allergens. If you have any doubt, contact the seller directly before ordering — do not rely on MadeNear for medical, nutrition, or allergen advice.

4. Payments and fees

Your payment is processed securely by Square through the seller's connected Square account. MadeNear never sees or stores your full card number.

Your order total always shows every charge before you pay: the menu subtotal, any taxes, delivery fee, or tip, and the MadeNear Service Fee of 5% of the merchandise subtotal plus $0.45 per order. There are no charges after the fact.

5. Cancellations and refunds

Cancellations, substitutions, and refunds are handled by the seller under the policy shown on their storefront and applicable consumer law. Refunds are issued back to your original payment method through Square; once a seller initiates one, Square confirms it and your bank may take a few business days to post it.

If you can't resolve an issue with a seller, contact us at team@madenear.net and we will help where we can.

6. Fair use and changes

Don't use a storefront to break the law, place fraudulent orders, or interfere with the service. We may update these terms from time to time; changes apply prospectively after they are posted. The full platform Terms of Service also apply to your use of MadeNear.